OPPORTUNITY
Do you have young children and want to work from home in order to care for them? Perhaps you are caring for ailing parents or disabled family members? Maybe you move frequently, or you simply dream of working from the comfort of your home?
There are hundreds of reasons you may be looking for an alternative to the daily 9-to-5 grind and the opportunity to schedule your work around your life – not the other way around.
A MORE BALANCED LIFE AND ENDLESS POSSIBILITIES
Your 1ST Choice For Marketing is a Fortune 500 company that partners with clients who need customer service support with thousands of primarily home-based call center companies – run by people just like you.
CLIENT CERTIFICATION COURSES
Before a call center company can begin servicing a client program, their agents must take and successfully complete a client certification course. Certification is an investment opportunity. Like an aesthetician or general contractor, it prepares the learner to be a true professional. Learners will gain keen knowledge related to the client, call types, customers, and how to be successful.
The charges for these courses fee are include in the kit for the client your choice. This is required by clients in order to be able to service their account. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.
WHAT TO EXPECT
Courses range anywhere from 28 days to 8 weeks in length. Each session is normally 4 hours long. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.
MAKE AN INFORMED COMMITMENT
The Course Certification experience closely reflects the real world. The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client program is the right opportunity for your business before you commit your business’ resources.